Sweet Beginnings seeks to ensure your complete satisfaction with every purchase of our beelove™ products. Please let us know if your purchase experience does not meet your expectations. We want to hear from you and welcome your feedback, so please send your comments to the following address:
Sweet Beginnings, LLC
Attn: Customer Returns
3726 W. Flournoy, Chicago, IL. 60624
If your product was purchased at a retail location please contact the store for their return policy.
returns to beelovebuzz.com
If you purchased the product from beelovebuzz.com or from a retail store:
- You may return it by mail for a full refund within 30 days of the date of purchase if you include your original receipt. If you purchased a product as part of a gift or kit, the entire gift or kit must be returned within 30 days of the date of purchase to receive a refund.
- For internet purchases, please provide proof of purchase such as your order number and Sweet Beginnings will exchange your product for one of equal value. Shipping fees will apply for returns to Sweet Beginnings.
- We do not give refunds, credits, or exchanges for Specials, discontinued items, or items purchased through unauthorized resellers or online auctions. Prepackaged gifts and kits are assembled individually and may vary slightly. Sweet Beginnings reserves the right to substitute a product of equal value and nature if the original product becomes unavailable. Sweet Beginnings reserves the right to refuse returns for an unreasonable quantity of items or items that may not have been purchased within the last year.
damaged items or our error
When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the box to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately, and we will be happy to assist you!
Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.
If you’re returning the product because we made an error, please call 773-638-7058 or email firstname.lastname@example.org
- Returns are processed within 3-5 business days of receipt.
- An email will be sent to confirm the receipt and processing of your return request.
- If you would like a replacement product, we will send out a replacement of the same product at no cost to you.
- If you would like a credit card refund, we will need your credit card information in order to issue the refund to your credit card. If this information is not included with your returned product, we will call you to collect it. Please Note: We cannot process a credit card refund without this necessary information.
credit card information we require for credit refunds:
- Credit Card Number
- Expiration Date
- Security Code (found on the back of the card)
- Name on the Card
For further assistance with returns or exchanges, please contact Customer Service at 773-638-7058 or email@example.com
Privacy is very important to us. Please know that we use your credit card information to issue your refund only. Moreover, we will not retain your credit card information once your return has been processed. We never share your information with other organizations.
We recommend you use UPS or US Priority to ensure fast delivery. We are unable to refund shipping charges. Make sure to include your name and phone number in your returned package